Shipping policy

Shipping Policy

At EloriaShop, we aim to make your shopping experience simple, convenient, and reliable. We carefully process every order and work to deliver your products safely and on time.

🚚 Free Delivery

Enjoy FREE DELIVERY on your orders from EloriaShop.

📦 Order Processing

Orders are usually processed within 1–3 business days after confirmation. Once your order has been dispatched, delivery time may vary depending on your location and courier service.

🕐 Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch. Delivery times may vary due to location, weather, courier delays, public holidays, or other circumstances beyond our control.

📞 Order Confirmation

After placing your order, our team may contact you by phone or message to confirm your order and delivery details. Please make sure your contact information and address are correct.

🏠 Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number. EloriaShop is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

🔍 Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched. You can contact us for assistance with your order status.

📦 Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and clear photos/videos of the package and product so we can review the issue and assist you.

❗ Delivery Delays

Although we do our best to deliver orders within the estimated timeframe, unexpected courier, weather, holiday, or operational delays may occasionally occur.